• You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• Business Buyers must be validly incorporated or legally operating entities under the laws of their jurisdiction.
• You must possess full legal capacity to enter into, perform, and be bound by commercial contracts.
• Neither you nor your entity may be subject to international trade sanctions maintained by the UN, EU, UK HM Treasury, US OFAC, or equivalent authority.
• You must hold all licences, permits, and import authorisations required to purchase the goods or services you intend to order.

• You are solely responsible for maintaining the confidentiality of your account credentials. Accounts may not be shared, sold, or transferred to any third party.
• You must enable multi-factor authentication (MFA) on your Buyer account. Failure to do so may restrict access to certain purchasing and payment features.
• All account information — including name, address, payment methods, and contact details — must be accurate, current, and kept up to date.
• Any suspected unauthorised access, security breach, or account compromise must be reported to security@xb2bx.com within 24 hours of discovery.
• XB2BX will never request your password by email, phone, or unsolicited communication. Report any such requests immediately.

Each Buyer may hold only one registered account. Creating multiple accounts to circumvent restrictions, exploit promotions, or evade enforcement actions is prohibited and will result in all associated accounts being permanently suspended. XB2BX reserves the right to merge accounts suspected of being operated by the same person or entity.

• Searching, browsing, and comparing Seller listings and prices.
• Placing Orders, making payments, and managing your purchasing history.
• Communicating with Sellers through XB2BX’s official messaging system.
• Submitting authentic reviews and ratings for completed transactions.
• Requesting quotes, negotiating terms, and submitting purchase enquiries for B2B procurement.

• Automated scraping, crawling, or harvesting of Platform data without written consent from XB2BX.
• Using the Platform to conduct competitor intelligence operations or to reverse-engineer XB2BX technology.
• Circumventing, disabling, or attacking any Platform security, access control, or fraud detection mechanism.
• Posting false, defamatory, or misleading reviews intended to harm a Seller’s reputation unfairly.

Buyers may cancel an Order without penalty within 2 hours of placement, provided the Seller has not yet accepted or begun fulfilment. After this window, cancellation is subject to the Seller’s stated cancellation policy. XB2BX may approve cancellations at its discretion in cases of Seller non-response, material listing inaccuracy, or technical error.

• Currency: Prices displayed in USD by default. Buyers may view prices in local supported currencies. All FX conversion at prevailing mid-market rate. Currency risk borne by Buyer unless otherwise agreed.
• Taxes & Duties: Buyers are responsible for all import duties, customs fees, VAT, GST, and local taxes applicable in their destination jurisdiction. XB2BX does not collect or remit import taxes on behalf of Buyers.
• Failed Payments: Where a payment fails after Order placement, the Order may be automatically cancelled. XB2BX will notify the Buyer. Repeated payment failures may trigger account review.
• Chargebacks: Filing a chargeback without first utilising XB2BX’s dispute resolution process constitutes a breach of this Agreement. Abusive chargebacks will result in account suspension and potential recovery action.

• Claim Window: Buyers must raise a Buyer Protection claim within 30 days of confirmed delivery (or expected delivery date if non-delivered). Claims raised after this window are not eligible.
• Evidence Required: Buyers must provide photographic evidence, tracking records, or written communication demonstrating the basis of their claim.
• Resolution: XB2BX will adjudicate claims within 14 business days. Outcomes may include full refund, partial refund, replacement, or a finding in favour of the Seller.
• Digital Goods: Protection applies where digital goods are demonstrably non-functional, materially different from description, or not delivered. Refunds are not available after download/activation unless defective.

Buyer Protection does not apply to: transactions conducted off-platform; Buyer remorse or change-of-mind; goods damaged by the Buyer after receipt; digital goods after activation where they function as described; custom-manufactured goods made to Buyer specification; and perishable goods where delay is caused by customs or Buyer-side logistics.

Consumer Buyers transacting with Sellers who are businesses enjoy full statutory rights under applicable consumer protection law. XB2BX’s policies do not limit or waive any statutory rights Buyers may have.

• Right of Withdrawal (EU/UK): 14-day right to cancel for distance purchases of physical goods, exercisable without reason from date of receipt.
• Faulty Goods: Right to repair, replacement, or full refund for goods that are faulty, not fit for purpose, or not as described at time of delivery.
• Misdescribed Goods: Full refund including return shipping where goods materially differ from Listing description.

• Buyers must verify that goods purchased comply with all applicable safety standards, import regulations, and usage laws in their destination jurisdiction prior to purchase.
• Buyers of regulated goods (food, pharmaceuticals, electronics, chemicals) must hold all applicable licences and import permits required in their jurisdiction.
• Buyers must use goods in accordance with manufacturer instructions and applicable safety requirements. Misuse of goods does not give rise to a Buyer Protection claim.

• Conducting transactions off-platform after initial contact through XB2BX to circumvent fees, Escrow, or Buyer Protection.
• Filing fraudulent Buyer Protection claims or chargebacks in bad faith, including where goods were received as described.
• Submitting false, defamatory, or fabricated reviews or ratings about Sellers.
• Using the Platform for money laundering, terrorist financing, or any form of financial crime including structuring of payments.
• Impersonating another person, company, or legal entity when placing orders or communicating on the Platform.
• Colluding with Sellers to manipulate pricing, ratings, or reviews on the Platform.
• Using stolen payment credentials or payment methods belonging to third parties without authorisation.

All Platform technology, software, source code, databases, algorithms, user interface designs, trademarks, service marks, logos, and proprietary data systems are the exclusive intellectual property of XB2BX LTD and its licensors. Buyers receive no licence to any of these assets beyond what is strictly necessary to use the Platform for purchasing purposes.

Product images, descriptions, brand assets, and technical documentation displayed in Listings remain the intellectual property of the respective Sellers or their licensors. Purchasing a product does not transfer any intellectual property rights associated with that product, including but not limited to: brand names, patents, trademarks, registered designs, and software source code.

Purchase of digital goods, software licences, and digital services grants Buyers only the rights expressly stated in the applicable Licence Agreement or Listing description. Buyers may not resell, sublicence, reverse-engineer, decompile, or redistribute digital goods unless the licence explicitly permits such activities.

• Right of Access: Request a copy of all personal data XB2BX holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where no legal obligation requires us to retain it.
• Right to Restrict Processing: Request that we limit processing of your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Rights re Automated Decisions: Not to be subject to solely automated decisions with significant legal effect, without human review.

XB2BX shares Buyer personal data only with: (i) the relevant Seller, limited to what is necessary for Order fulfilment (name, delivery address, Order details); (ii) payment processors and fraud prevention services; (iii) logistics and customs partners where applicable; (iv) regulatory and law enforcement authorities where required by law; and (v) corporate successors in the event of a merger or acquisition.

XB2BX does not sell Buyer personal data to third parties for marketing purposes. XB2BX is not an advertising platform.

To the maximum extent permitted by applicable law, XB2BX’s total aggregate liability to any Buyer shall not exceed the greater of: (i) the total value of the specific Order or transaction giving rise to the claim; or (ii) USD 10,000. XB2BX expressly excludes liability for indirect, consequential, special, incidental, punitive, or exemplary damages, including loss of profits, business interruption, or loss of anticipated savings.

XB2BX acts as an intermediary marketplace facilitator and is not the seller, manufacturer, importer, or distributor of any goods or services listed by third-party Sellers. XB2BX does not warrant the accuracy of Listings, the quality of goods, the performance of services, or the solvency of Sellers beyond what is expressly stated in the Buyer Protection Programme. Buyers contract directly with Sellers at their own commercial risk.

XB2BX shall not be liable for any failure or delay in performance caused by Force Majeure events including natural disasters, pandemics, wars, government actions, cyber attacks, or critical infrastructure failures. XB2BX will notify affected Buyers promptly and endeavour to restore normal service as quickly as reasonably practicable.

• All active Orders will be cancelled. Eligible refunds processed within 14 business days where Sellers have not yet dispatched.
• Open Buyer Protection claims will be closed without determination upon termination for fraud or Prohibited Conduct.
• Your obligation to maintain confidentiality of communications received through the Platform and to comply with applicable regulatory reporting obligations survives termination.

To the maximum extent permitted by applicable law, Buyers waive the right to participate in class action lawsuits or class-wide arbitration against XB2BX. All claims must be brought on an individual basis. This waiver does not apply where prohibited by mandatory consumer protection law in the Buyer’s jurisdiction.

This Agreement and all non-contractual obligations arising in connection with it are governed by and construed in accordance with the laws of England and Wales. Subject to the arbitration clause, both parties submit to the exclusive jurisdiction of the courts of England and Wales. For consumer Buyers, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of their habitual residence.

• Entire Agreement: This Agreement, together with XB2BX’s Privacy Policy, Cookie Policy, and any applicable Supplemental Terms, constitutes the entire agreement between XB2BX and the Buyer regarding Platform use.
• Severability: If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Amendments: XB2BX may amend this Agreement with 30 days’ prior notice for material changes. Continued use after the notice period constitutes acceptance of the amended terms.
• Waiver: Failure by XB2BX to enforce any provision of this Agreement shall not constitute a waiver of future enforcement of that provision.
• Assignment: Buyers may not assign or transfer their rights or obligations under this Agreement without XB2BX’s prior written consent.