Includes all taxes
This product is customized item, which is not eligible for return without reason.
Please kindly note this product is customized item, the return policy differs from that of regular products, it is not eligible for return without reason. Before making your purchase, we encourage you to contact with the seller for more details
WELCOME TO OUR STORE
When You Order .Please Read it:
1.Leave message in following condition: if you want custom made size and color; tell us the exact date you need the dress; have other demands in dress details
2.If you want color same as picture, please also leave message to tell.
3.We can make the dress exact same as the picture, please understand this,because that is not our design, but we will try our best to offer every client top quality.
4.The price is not including any wedding accessories like wedding veil, wedding gloves, hat, jewelry.
5.Buyers please allow approximately 7-15 days for delivery after the order being processed.The manufacturing time in our factory is 7-15 days,Get Your Dress in 14-30 days.Please ahead of time prepares to prearrange!
6.If you from Brazil and Want to choose DHL shipping way,Please leave massage to me about your CPF,when I do the shiped,I need it.Thank you very much!!





Notes:
A. The product does not include any accessories such as gloves, wedding veil or petticoat, price is for one dress only.
B. Affected by many factors, such as cutting skills of different tailors, photography lighting, camera angles and different electronic displays, there may be minor difference between the dress you receive and the pictures above. Please allow few slight differences, which is a normal phenomenon as our dresses are replicas, thanks for your kind understanding.
C. Before ordering, please read this listing carefully and ask all your questions. We will reply as soon as possible.
D. We strongly recommend you to have your measurements taken by a professional before buying any gown online. Please refer to the measurement instructions and measure yourself carefully.
E. Dress can be made in Custom Size, Color, Design.F. All dresses are not in stock, production begins after the order is confirmed.

Made to measure
We can also offer free custom made service, please provide us with the following size parameters.
1. Bust = ___ cm/inches.
2. Waist = ___ cm/inches.
3. Hips = ___ cm/inches.
4. Height (from top of head to the floor without your shoes) =___ cm/inches.
5. Hollow to floor with shoes =___ cm/inches.
6. If you have any other special requirements, please don't hesitate to contact us.Please read notes below carefully before placing your order. If you have any questions, please feel free to contact us.








Q: Processing time and delivery time?
A: In general, our processing time around 7-10 working days, rush order is available too. The delivery time depends on the shipping method you choose.
Q: Can you make alterations on the original design?
A: Yes of course, please contact seller first.Q: How to custom made dresses?A: You can send us pictures of your dream dress, we will tell you the price if the materials are available, then give you payment link after your confirmation.
Q: What should I do if there's is something wrong with the dress?
A: Please tell us at first, we will try our best to help you solve the problem. If it's our mistake, we will be responsible for it.

Please confirm your order(right size,color,style)carefully before youdecide to place the order.
If there is a problem or if the item is unsatisfactory,please do contact us first for a quick and satisfactory resolution.
Please kindly contact us for the return at first within 48 hours afterreceiving the item.
The returned item must be in perfect condition,has not been altered and worn.if there is any dust,dirty spots,change and so on,we shall not offer refund.
We offer FREE REPAIR on your dress,but the postage to send it back and re-shipping cost to you will be both on your account.
It is required that the item should be returned to us within 3 days after the
returnrequest is accepted.

Since your feedback is very important to the development of our business, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It'll just take you one minute. If you aren't satisfied, please don't give us negative feedback immediately, please contact us first, no matter what happens, We believe that we can find a best way to resolve the problem. Thank you for your understanding.
Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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