Includes all taxes
This product is customized item, which is not eligible for return without reason. Please kindly note this product is customized item, the return policy differs from that of regular products, it is not eligible for return without reason. Before making your purchase, we encourage you to contact with the seller for more details.
Welcome to our wedding dress store ,my beautiful lady .we are professional and have own factory in Su Zhou ,China .



Questions and Answers:
picture shows?
A: Honestly, we can't make the product 100% the same as the picture, but we will do our best to make it more than 95% similar
Q: Which size is suitable for me?
A: We can customize the dress for you for free, please choose any size to pay, and then send your bust, waist, hips and total height for me on the chat page, we will customize it for you.
Q: How long does it take to customize a dress?If I need this item with rush,what should I do?
A: We usually need within 10-12 business days to finished customize,you should choose fast shipping,like DHL /UPS/Fedex,it will faster than AliExpress Standard Shipping.
Q: I want to customize another dress I want(not in store), what should I do?
A: You can send me the pictures of the dress you want and we will give you a quote and an equivalent link to pay.
Q: How can I track my parcel?
A: Aliexpress Standard Shipping: https://global.cainiao.com/
DHL/UPS/Fedex: https://www.17track.net/en
Q: Return & Refund?
A: Full refund if you don't receive your order.
Partial Refund, if the item has serious quality problems.
Welcome to our wedding dress store ,my beautiful lady .we are professional and have own factory in Su Zhou ,China .We have wedding dress ,evening dress,veils and custom made dress and so on,if you are in needing and have any question ,please contract us ,we will answer your questions from a professional perspective.
Thank you for coming!
If there's any questions of the product,e.g. the price,production time,customized,or if you need rushing the order,
please contact us by online chat or message.
Due to the time difference between different countries, if we can't timely reply to you by chatting online.
Please contact us via the message.Thank you.








Return Policy
1.You have 5 days to decide if the items are right for you after you received them.
2.You can return or exchange any unworn,unwashed,unaltered,undamaged items in original package including your order No.
3.Return shipping fee is paid by buyer.
4.In order to slove your problem as soon as possible,please contact us first and tell us your return season.
5.After we received your returning parcel info and tracking No. we will refund your money to your account within 3-10 working days.
6.We are so sorry about that if you received item that is not what actually you order or not the same as the pictures show or the description says on webpages.
7.All the dresses are copies from the web pages,not exactly same absolutely.but we try our best to make the dress close to the pictures.so please purchase rationally.though it is cheaply.

Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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