Includes all taxes






Aliexpress Standard Shipping.
As usual, it needs 15-60 days. If your city is in a remote area, maybe it needs more days. After the package arrives in your country, Aliexpress standard shipping will give the packages to your local post office. So the estimated delivery time depends on the efficiency of your local post office, please be patient to wait or just call the postman for earlier delivery.

Fast Shipping Choice Available
We can also offer Fast shipping as another shipping choice, 4-7 Working Days Except for Holidays with a shipping fee.
Even the shipping cost needs to be paid, but your package is safer and the estimated delivery time is exact.
Now My company mainly cooperates with DHL and Armax company. If you need FedEx/UPS/TNT, Contact us before you make the payment.

Please make sure your address is safe and valid
In order to ensure that your package can arrive safely, please make sure that there is no problem with your address before placing an order. The P.0.Box address is very easy to lose the package. If you put the address in the P.O.BOX, the package shows that it is signed, lost or stolen, then AliExpress will not give you a refund for the dispute. Please do not uninstall the app before receiving the goods, and check the latest status of the package in time to contact the post office or courier company in time.
Is this Human hair?
1. MRSHAIR has opened this store on Aliepxress for over 12years and only sells 100% human hair. We got over 82k fans already and it's not possible to ruin our brand by fooling clients.
2. About hair material, it's 100% human hair. Exactly to say, it's not "natural hair". That's because all the light colors are bleached colors basis on the natural black color hair. And the hair material is coming from Asian people's hair donors. So it's also the reason why this hair cannot be bleached again.


How to Identify Human Hair and Synthetic Hair?

--Firstly, get ready for a lighter and a little strand of hair ( At least 10 hairs).
--Then, burning the end of the hair for 3 Seconds.
********Human Hair********
---Burns very quickly, and it smells like a burst fragranced.
---When the lighter is moved away, the fire will be extinguished immediately.
---After burning, it is easy to turn to be ashes.
********Synthetic Hair********
---Smells like burning plastic, very pungent, and there is black smoke when it is burning.
---When the lighter is moved away, the hair will continue to burn for several seconds.
---After burning, it turns some small lumps.
Why the real hair color looks different from the description?
Monitor Reason: Because the colors on the Monitors of different mobile phones and computers are different, we will use the displays of Apple mobile phones and computers as the standard, and try to show the pictures of the products as true as possible. But even so, we cannot guarantee that the color of your hair after receipt will be exactly the same as when you purchased it.

Why does the hair color I ordered this time looks different from the last same hair order?
It's normal.
If you buy more than two hairs of the same size in one order, the hair you received may be the same color. But if you buy new hair with the same color after more than 3 months, or buy a different size of hair at one time, there may be a color difference. Because the factory will dye according to the standard color card we provide, but because of the hair products and dyeing batch, the factory can only guarantee that the color of the same length of hair dyed in a dyeing vat within a production time is exactly the same. In addition to this situation, there may be color differences for hair of different sizes. This is a normal production process, please understand. But please don't worry, the factory will ensure the color difference will not be obvious. If you are still worried about this issue, please let us show you the latest hair color before each purchase so that you can decide to pay or not.
Can I return goods if I don't like the order?
Yes, You can return your hair back within 15 days after you get your hair.
If your order is with "Free return".
contact us, we will send you a link for getting Aliexpress standard shipping label, you just need to do the steps.
You can also click this link for the free return policy:
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Help Center: https://service.aliexpress.com/page/knowledge?pageId=37&language=en&spm=a311a.7996332.0.0
If your order is not with the "Free Return" service, Please keep hair in its original state and contact us in time. We will send you the return shipping address. Except for the quality problem because the buyer for Return & Refund, the shipping cost needs to be paid buyer. We will extend the processing time for your order and after the package arrives, we will refund all your money.

Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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