Includes all taxes
Product details:
Item#: NR190
Material: Natural Bamboo Roots(Craw outside of the ground like rattan)
Size: 20L*7W*10.5Hcm, Chain length--120cm(Can be changed)
N.W.: 0.26KG
Advantages:
* Unique Handicrafts: The products are made of real natural bamboo roots which vary like human beings. Some bamboo roots grow thicker. Some grow darker. Some have more joints. Some have more spots. Some have small cracks...... Unlike plastic or leather products, they are not copied all the same by machine. Each one is different. Each one has its own features. The one you have is the only one in the world!
The products are handmade by skilled craftsmen carefully to avoid defects of big gaps between the bamboo roots, bamboo roots going apart, missing part, deformation, burrs, mildew, clustered varnish, over-flown glue etc. The outside is hand polished very smooth.
* Eco-friendly: Bamboo is a green, low-carbon, fast-growing, renewable and degradable material. It is a substitute for plastic.
* Size, style, color and logo can be customized.
* Price is negotiable based on quantity. The larger your order is, the lower our price is.
Disadvantages:
* Difference: Since the material is real natural bamboo roots which are different from each one and the color is hand burnt by fire, there is always difference for the colors, thickness and details on bamboo. You can receive only similar products as shown on our store.
* There may be small cracks on the thick bamboo roots. They are bamboo roots natural features and it is hard to control.
If you care about above disadvantages, please contact us before placing order. We can send you photos for your approval before shipping.
Q & A
1)Do you hurt bamboo when getting bamboo roots?
No. The bamboo roots are not the roots under the ground. They craw outside of the ground like rattan. They do not affect the growth of bamboo.
2) Bamboo material is cheap. Why your products are expensive?
Bamboo roots are different from bamboo poles. Bamboo poles are rich, weak and cheap. Bamboo roots are rare, hard, durable and expensive. Besides, we have to spend much time to select the right bamboo roots which need to be thick and beautiful enough. Furthermore, normal workers can not make the products well. We have to use skilled craftsmen who have been making bamboo root products for more than 30 years.




Product photos :







Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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