Includes all taxes

1. The main working principle of fiber expansion? Disposable?
Hair fiber is the third generation powder which imported from Japan. When you spray the hair fiber onto your thin hair, the hair powder can stick on the surface of your hair through strong electrostatic and adsorption. By this way, it occurs an appearance of fuller and thicker hair in only few seconds. It is temporary. You just need to wash out with shampoo.
2. Is fiber windproof? Is it waterproof? Does it prevent sweating? Sweating? Can swimming be used?
Hair fiber can still work under small wind, small rain and sweat. No hair fiber brand can do water proof so far in the market. If there is heavy rain, we consider you will also take umbrella out!Meanwhile, we do not suggest you to go to swimming with hair fiber on your hair.
3. How long can fibers last and can they sleep?
It can last for the whole day until your wash your hair. It can also be held when you are sleeping. Normally, hair fiber will not fall out on the pillow.
4.Can fiber baldness be used?
It can not work on boldness. Our hair fiber is the third generation powder which is imported from Japan. It is with strong electrostatic and adsorption. Hair powder will stick onto the surface of hair, to make an appearance of fuller and thicker hair in few seconds
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5. Is the fiber organic? Is it natural? Is there any animal testing?
All the hair fiber ingredients are from natural plants. And they are all organic. There is no animal testing. If you need, we can offer an animal testing declaration for you.
6.Does fiber have any side effects on the scalp? Will it itch or cause allergies after use?
Since our hair fiber is all from natural plants. It will not do harm to hair and scalp. It will not occur allergy.
7.How long does the customer use a 25g bottle of fiber?
It depends on how thin your hair is and how often you use. If you use every day, one bottle can be used for about 2 months.
8.Can fiber be used by both men and women?
It works and suitable for both man and women. Cover hair loss and make hair be fuller in few seconds.
9. Can long-term use of fibers promote hair growth?
Long-term use cannot actually make hair grow, because the hair fiber is a one-time physical effect.It can not work on boldness. It is with strong electrostatic and adsorption. Hair powder will stick onto the surface of hair, to make an appearance of fuller and thicker hair in few seconds.
10.What is the difference between SEVICH fiber and TOPPIK, CABOKI brands?
First of all, each factory has its own color definition, so the color of each brand's hair is a little different. Secondly, SEVICH's bottle size is marked as 25g, but Toppik's mark is 27.5g. In fact, the powder inside is about 23g-25g. Thirdly, the bottle shapes of SEVICH and Caboki are different. Finally, Caboki uses cotton fibers, Toppik uses keratin fibers, and SEVICH has both.









Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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