Includes all taxes
Customer should read first:
This product is customized item, which is not eligible for return without reason.
Please kindly note this product is customized item, the return policy differs from that of regular products, it is not eligible for return without reason. Before making your purchase, we encourage you to contact with the seller for more details.

1.The size and the color are important to the dress,so when you chose the color and the size ,
please make the chioce as our color chart and size chart,because the size maybe a bot different with your country .
2.if you need a custom made dress please makesure yourself according to our measure instruction and send us the
following measurements in the message(1 inch=2.54 cm)
Bust
Waist
Hips
Shoulder to shoulder
Hollow to floor (without shoes)
Height ( from the top of head to floor)
Heels height( just your shoes heel height)
If the dress have sleeves ,please also send me the below important measurements
Arm length
Armhole
Armpit
3.If you are the person in Brazil or Chile,please kindly to consider ,in your country it is very difficult to clear customs,
so we usually send the dress by Aliexpress standard shipping (20-35 days).and this shipping method is the most easy
to clear customs.
4.Brazil friends and Chile friends pay attention:
Please leave your CPF (Chile shoulder leave the RUN) in the message when you chose the fast shipping method like DHL/UPS,
your customs need it ,thanks for you cooperation.
5.If you need this dress urgently,please do not chose Aliexpress standard shipping,the shipping meths is slowly,you can contact me
and tell me your wedding date ,we will tell yo if can chose other fast shipping methods.

Product Description



Color chart
Custom made color please contact us or message us





How to measure

Size Chart


Notes
1.The item will be sent to your address,please make sure the address is correct and please let
me know your contact name (Full name) and your phone NO.
2.The dress does not incloud any accessories such as :wedding veils ,gloves or petticoat.
3.If you are concerned about the return policy before placing the order,please read our return policy
carefully at the bottom of page.
4.the tax are charged by your country,so we will do not cars of them,but if you have suggestion,we
will try our best to lower down such cases,thank you for your co-operations and standing .
Enjoy your purchase.
Production Process

Factory Scene





Shipping methods


Return Policy
We realize thai it is difficult to purchase a wedding dress over the Internet,and we
really want you to be happy with your purchase,So please read the return policy below
carefully,We refuse return the items without any quality problems.
1.You must cintact us within 72 hours from the reception of your dress,and please state
the problems of the receieved goods and the reason for the return.
2.Item must be returned in its original address with no signs of wear,tear or odors.
3.Return shipping charges will be the buyer's responsiability ,it is buyer own responsibility to pay for the shipping cost of the returning back and exchange.
4.Just quality problems or size mistake we accept returning
Feedback

Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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