Tuya Smart Wireless Universal Remote Control Black with humidity sensor

Payment Policy

Payment Policy – Trend369.Shop

At Trend369.Shop, we are committed to providing a secure and convenient payment experience for all our customers.

1. Accepted Payment Methods

We accept the following payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express)

Online Payment Gateways (such as PayPal, Stripe, or other secure providers)

Other payment options as displayed at checkout

All payments must be completed at the time of purchase.

2. Secure Transactions

Your security is our priority. All transactions are encrypted and processed through secure payment gateways to protect your personal and financial information.

3. Payment Confirmation

Once your payment is processed, you will receive an order confirmation email with your purchase details.

4. Pricing & Currency

All prices are listed in the applicable currency shown on the website. Trend369.Shop reserves the right to update prices at any time without prior notice.

5. Failed or Declined Payments

If your payment is declined or fails, please verify your payment details or contact your bank. Orders will not be processed until payment is successfully completed.

6. Refunds

Refunds, when applicable, will be processed in accordance with our Refund Policy and returned to the original payment method used for the purchase.

Delivery Policy

Delivery Policy – Trend369.Shop

At Trend369.Shop, we strive to deliver your orders quickly, safely, and efficiently.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Time

Estimated delivery times vary depending on your location:

Domestic Orders: 3–7 business days

International Orders: 7–15 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method. Any applicable customs duties or import taxes are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to monitor your delivery status.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. Trend369.Shop is not responsible for orders shipped to incorrect addresses provided at checkout.

Refund Policy

Refund Policy – Trend369.Shop

At Trend369.Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

The item must be unused and in the same condition that you received it.

The item must be in its original packaging.

Proof of purchase (order confirmation or receipt) is required.

Certain items such as clearance products, gift cards, or personal care items may not be eligible for return.

2. Non-Refundable Items

The following items are non-refundable:

Final sale or clearance items

Gift cards

Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, you will receive instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Process

After we receive and inspect the returned item:

You will be notified of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.

Contact your credit card company, as processing times may vary.

If the issue persists, please contact our support team.