Includes all taxes
MAIN POINTS BEFORE BUYING
Due to the special cases rightnow, the transportation could be delayed, and
1. The max speed was limited to less than 25km/h strictly when we produced them to abide by the laws in most contries and regions. You can't unlock it by throttle's setting mode because we installed the speed-limiter inside the scooter. Furthermore, SPORT MODE(Turbo mode) is invalid unless the speed-limiter is cutted off. If you require the higher speed experiences, you need to cut off the limiter by yourself or ask me to do that in advance before we ship it.
2. About the relationships among VSETT and ZERO/GRACE/SPEEDUAL. Actually all of them are assembled in our factory. VSETT is the newest higher-class series, that means better parts, better technology and more luxurious experience, just like LEXUS and TOYOTA, AUDI and VOLKSWAGEN. SPEEDUAL/GRACE series are the same as ZERO series, just the brands are different, in some countries, they are called ZERO, but in China we call them SPEEDUAL or GRACE.
3. About VSETT series. "+" means dual motors, so VSETT 8+/9+/10+/11+, they equipped both front motor and rear motor. VSETT 8/9 only equipped the rear motor, but the shape of VSETT 8 is almost as same as VSETT 8+, and the shape of VSETT 9 is almost as same as VSETT 9+. In this description page, the scooter is VSETT 10+ in the most photos.
4. The main color of VSETT 10+ is black and lemon yellow. There is color deviation in the photos because of difference among display equipments/cameras/softwares. Please make sure you know this color deviation, and if you say "I don't like this color" or "the colors aren't like the photos","So I need return it", Sorry I wouldn't support your requirement.
5. VSETT series support NFC(Near Field Communication). That means you can turn on the scooter by your phone, but you need to make sure your phone have NFC function and support to control scooter. Maybe some phones have NFC function but can't control scooter such as iphone 11.
6. We have done a lot of treatment for waterproofing, but we can't promise you the scooter damaged by water is still under guarantee, because 100% waterproofing is impossible under the current technical conditions. In addition, riding on rainy days is very unsafe. We strongly recommend that you do not ride on rainy days.
7. We are constantly improving our scooters, and we have many different suppliers to provide parts, so maybe some small details of the scooter you receive would be different from the photos of description page, such as the brake/grips/tires/screws/arms/motors...don't worry, sir, it's normal, that means you receive a newest model, this is the official store, I promise to provide the newest improved models, just the description page is not renewed yet!
8. The max range based on Macury lab data, someone of 60kg continuously rode a max charging scooter on a flat road, with only rear motor, at 15km/h and 25℃, without wind. The real distance would be much shorter. Your driving style, speed, temperature, load, tire pressure, road condition, weather, all of them would greatly affect a scooter's real range.
9. The batteries' cells of Standard edition are made by Chinese companies, the cells of Pro edition are made by LG, the cells of EX edition are made by LG/Samsung/Others, but no matter which edition's cells, they are packed by Chinese companies.
10. The laws and regulations are very different among countries, I don't know whether our scooters comply with your local laws and regulations, you have to consult your local traffic authority in advance, we wouldn't bear any legal liability for that.
ABOUT SHIPPING AND CUSTOMS/TARIFFS/TAXES/VAT
1. The electric scooters equip lithium batteries, so they are international prohibited goods. We have to deliver them by some special way. Usually, there is no normal way to transport them, So we send them to Shenzhen at first, then to Hongkong, and to Europe/Russia/USA/Australia/Canada etc. Generally, we will ship it by train to Europe/Russia, by sea to USA/Canada/Australia, then deliver it by UPS/DHL/FedEX and other logictics companies.
2. The tracking number can't be trackable before finishing the clearance generally, if you can track it, it means you will get scooter several days later, before that, please wait patiently.
3. Free tax means we will bear the customs/taxes/VAT for you, you won't pay for that anymore. Free tax contries: EU/USA/UAE/Canada/Russia/Australia/Singapore/Malaysia/Thailand and so on. If you come from other countries, please consult us before your buying.
4. From early 2020, some states of United States would charge customs duties directly when you purchase goods from Aliexpress. So if you're from those states, when you submit an order, you'll find that the system charge you extra taxes automatically, if you want to avoid it, please contact me, maybe I can do something to help you.
5. If you're from Bulgaria/Romania/Ireland, although these countries are the members of EU, but they would charge the second time customs duties maybe, it's not 100%, but a certain propability. This situation is beyond my control, so if you're from these countries, when you're charged by agency, you have to pay the second time customs duties by yourself. I don't know how much they will charge you, you have to consult your local customs agency.
6. If you're from Australia, and you don't have an import lisence, because the government of Australia changed the import policy, We have to ship the scooter without battery, and ship the battery seperately at same time, you have to install the battery by yourself, and you have to bear the shipping fees of battery, it's around $100. If you don't want to do that, of course I will ship the scooter with the battery, just as I said, it's not 100%, but a certain propability, some times it's strict but some times it isn't.
7. If you're from UK, because of Brexit, we can't ship scooters to U.K now, maybe the situation would be changed in the future, but rightnow I can do nothing.
































AFTER-SALE SERVICE & MAINTENANCE
* If you don't like it when you receive it, please do not use it, contact us and then ship it back.
* We provide 6 months limited warranty for main frame/controller/battery/motor since you receive the scooter.
* The quick-wear parts are not covered by the warranty
* Damaged by internal-water-intake is not covered by warranty.
* Damaged by your misoperation or intentional man-made damage is not covered by warranty.
* Please wear helmet and safety gears before riding.
* Make sure you are over the legal age for riding e-scooter in your area.
* Strictly comply with your local traffic regulations/laws.
* Wait a moment before storaging after riding in summer.
* The braking distance increases in the rainy day.
* Charge the scooter every 30 days if you don't use it.
* Be sure to check tire pressure regularly.
* Keep good heat dissipation while charging.
* Make sure the fold-joint is locked before riding.
Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
Share your thoughts with other customers