Includes all taxes
EKSA G19BT 2.4GHz Wireless Gaming Headphones Ultra-light Bluetooth 5.4 Headset Gamer with Mic for PC/PS5/Xbox

Product Parameters
* Item Name: Tri-Mode Wireless Gaming Headset
* Product Model: G19BT
* Product Color: Black
* Headphone type: Over ear
* Driver diameter: 40mm
* Connection Method: 2.4GHz Wireless + Bluetooth 5.4 + 3.5mm Wired
* Speaker Sensitivity: 126dB±3dB at 1kHz
* Frequency range: 20Hz-20KHz
* Speaker Impedance: 18Ω
* Mic sensitivity: -42±3dB
* Bluetooth Playtime : 35h/Lights OFF; 20h/Lights ON (50% volume)
* 2.4G Playtime : 23h/Lights OFF; 14h/Lights ON (50% volume)
* Charging time: about 2.5 h
Note: This product is a choice product of EKSA, and the warranty service is the same as that of EKSA products. As of December 2025, the brand of this product has been changed to "EKSA"
Note: When connected in wired mode, the headset only has sound, and other functions are unavailable. The headset's microphone cannot be muted, the volume cannot be adjusted, and the light cannot be turned on.

169g Ultra-light Foldable Design
The G19BT weighs only 169 grams, and is equipped with comfortable and breathable fabric earmuffs, which are comfortable to wear for a long time. The foldable design is convenient for storage and easy to carry.

Tri-Mode Wireless Gaming Headset
G19BT comes with 2.4Ghz 30ms low-latency connection and Bluetooth 5.4 low energy connection that can be switched with one button, providing a more free gaming experience on PC, Smartphone and PlayStation. At the same time, the included 3.5mm audio cable allows you to use the headset without power.

2.4GHz Ultra-Low Latency Gaming-Grade Wireless
Unlike Bluetooth, 2.4 GHz provides low latency and fast data transmission. The G19BT gaming headset can switch to 2.4GHz wireless mode with one click, achieving ultra-low latency lossless technology, thereby outputting high-fidelity audio. The audio delay is less than 30 milliseconds, which is better than Bluetooth's 100 milliseconds, providing an immersive, latency-free wireless gaming experience.

Game & Music Dual Sound Effects
G19BT has built-in game & music dual sound effects, double click the multi-function button to switch to meet your needs of multiple usage scenarios.

Compatible with All Equipment
3 connection modes with 4 connection methods (USB/Type C/3.5mm/Bluetooth), it can be easily connected to all devices such as PC, PS4, PS5, Switch, Laptop, smartphone, Xbox, etc.
Notice:
① The Xbox Series only works with 3.5mm wired connections.
② Not compatible with Lightning interface devices. (Adapters need to be ordered separately, package not included)
③ When connected in wired mode, the headset only has sound, and other functions are unavailable. The headset's microphone cannot be muted, the volume cannot be adjusted, and the light cannot be turned on.

Crystal Clear Call Quality for Gaming
100° rotatable hidden noise-cancelling microphone ensures clear calls and a great gaming experience

Extended Battery Life
Stay in the game longer with up to 35 hours(Bluetooth Mode)/23 hours (2.4GHz Mode) of battery life. When it's time to recharge, be back to full power in just 2.5 hours. Elevate your gaming sessions with a headset that's designed for endurance.

Integrated 2.4GHz USB-A/TYPE-C adapter
The integrated 2.4GHz USB-A/TYPE-C adapter design not only allows easy connection to PC/PS4/PS5 with 20ms low latency, but also allows easy connection to mobile devices such as smartphones and Nintendo Switch.

Stronger Sound Waves
Upgraded 40 mm drivers come with a synthetic fiber diaphragm and OFC (oxygen-free copper) material that brings you purer, clearer immersive audio. 40 mm drivers produce stronger sound waves for better bass and sub-bass.

Customized RGB Backlight
Supports adjusting light color, mode and status (ON/OFF)

Convenient On-Ear Control

PACKAGE LIST
1x G19BT Wireless Headset
1x 2.4GHz Transmitter
1x Type-C Charging Cable
1x 3.5mm Audio Cable
1x User Manual

Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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