Includes all taxes
Q & A
Q: How to confirm whether this product fits my car or not?
A: In different countries, the car model may be different. To ensure that our products can perfectly fit your car, please carefully confirm whether your car is the same as the car in my product description. If not sure about fitment, please contact and send us your car pictures(front, back and whole car pictures), then we will check fit or not.
Q: How can I confirm whether I bought an unpainted spoiler or a painted spoiler?
A:Please note: Please read the product options carefully and confirm the spoiler you need to buy. The unpainted product is gray or black or light yellow primer (according to the actual delivery, the color is random), the surface of the unpainted spoiler is not polished, so the surface of the spoiler may not It is smooth or has scratches and some stains, but it will not affect normal use, because the spoiler needs to be polished and painted to the color you want before installation. Therefore, after buying an unpainted spoiler back, you need to polish and paint it locally to the color you want. If you buy a black painted spoiler, you can install it directly after buying it back.If you need spoilers in other colors (except black), please consult our customer service and confirm the color. Please note that different countries and the same color may have a little color difference after painting. If the buyer cannot accept it, please buy an unpainted spoiler and paint it locally to the color you want.
Q:When will ship the package after payment?
A: It usually will take us 3 working days to do inspection & packing & arranging shipment. We will send the product as soon as possible
Q: Is the installation accessories included In the package? How to install?
A: 3M tape OR screws are packed in the package as necessary, some parts just need 3M and some parts need screws, they will be sent as per the situation.
Q: What should I do if the goods are damaged?
A: Please note: When you receive the package for the first time, please check whether the goods in the package are in good condition. If it is intact, you can sign for the package. If you find obvious damage, please do not sign the package and provide me with the following information:
1. You need to provide a complete picture of the package, pictures of the damaged goods, and pictures of the inner and outer packages of the package.
2. The most important thing is that you must ask the post office that delivered your package to provide a product damage certificate (this certificate must be stamped by the post office and the logistics tracking number)
Q: how much tax we need to pay?
PLEASE NOTE: Our product Price DOES NOT INCLUDE DUTIES, LOCATL TAXES OR ANY OTHER IMPORTATION .
In addition, maybe there are a small number of packages that need to be inspected by customs due to some uncontrollable reasons, so buyers need to take the initiative to complete customs clearance. Please don't worry, we will assist you in customs clearance.
Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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