Includes all taxes



















Pre-Purchase Notice:
Important Note: This product is custom-made. Please be sure to read the following terms before placing an order:
1. Shipping Time
Customized products require 5-15 business days for production (subject to customer service confirmation). Production begins upon payment. Returns and exchanges are not accepted unless there are quality issues.
2. International Shipping Information
* Shipping costs vary significantly by country/region. The "Seller's Shipping Method" and "EMS" options shown in the system are estimates only and are not final.
* Actual shipping costs will be calculated based on order weight, volume, and selected logistics channels.
* Some remote areas may incur additional surcharges.
3. Order Confirmation Process
After your order is placed, customer service will contact you within 24 hours to:
✓ Verify custom details (size/color/logo, etc.)
✓ Confirm final shipping costs and logistics plan
✓ Negotiate delivery time
Order Validity: Orders will only be shipped after customer service confirms this information and shipping costs. Orders not confirmed by customer service will not be shipped.
The system freight displayed is an estimate, and the final cost is subject to the customer service quotation!
Note:
1. If you choose "Seller's shipping method", please note that this shipping fee is only applicable to some countries / regions, so after you pay, please contact us and we will confirm with you. Zh
2. When the parcel arrives at your local customs, please pay the tax and take the parcel away. We do not bear any customs duties or import taxes. If the customs fails due to the buyer's reasons and the goods are returned or destroyed, we will not refund any money.
3. If you choose DHL, FEDEX, TNT, UPS, EMS, we will help you arrange international express delivery and deliver directly to your address (door to door service)! If the goods are delivered by courier, the buyer is only required to pay taxes upon arrival.
4. Before signing, you must check the package to make sure it is in good condition, and then sign it. If the package is damaged, please take a photo, then immediately complain to the shipping company, remember the complaint number, and then contact me, we will definitely help you.
5. Our working hours: 9: 00-18: 30 Beijing time. In the meantime, we will respond to your message promptly. During the break, we may not be able to reply to your message, please understand. We will reply you within 24 hours.

Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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