Includes all taxes


Q & A
Q1: Why does the car washing machine not start after turning on the switch?he water pressure so small?
A1: Maybe the battery is out of power, please charge
Q2: Why is there no water after turning on the car washing machine
A2: Observe whether the water pipe is bent and the water cannot be released; press the car washer for more than 15 seconds and wait for the water to be sucked into the car washer
Q3:Water leaking from multi-function nozzle,Sudden increase in water pressure
A3:The multifunction nozzle is blocked,replace the nozzle
Q4:Water flows out after the machine is turned off
A4:There is water residue in the pump door after the machine is turned off
Q5:Foam bottle can't spray ? cleaning agent
A5:Drain the water completely before storing foam bottle clogged,clean with water
Q6: It can be started, but there is little or no water from the nozzle?
A6:
It may be that the water connector is not pressed tightly. Press the water connector directly twice for the second time until you hear a click.
It may be that air has entered the fuselage or the water pipe. You can directly fill the fuselage with water with a tap to drain the air, and then spray water by self-priming.
Q7: Battery indicator light off?
A7:Use a screwdriver to disassemble the battery case, and press and tighten the four iron pieces at the four corners of the circuit board.
Q8: Battery charged but won't start? Product does not start?
A8:It may be because the inserts inside the machine are loose or wet. Use a screwdriver to disassemble the battery case to see if the battery circuit board is wet. If it is only a little wet, it can be air-dried. If the entire circuit board is wet, scrape off any rusted areas and air dry. If it is not wet, just clamp the corners of the battery circuit board and a few iron pieces in the middle. If you don't know how to disassemble the machine, you can try knocking the gun head down on the ground or on the table a few times.
During use, be careful not to seepage of water in the battery, it will be recharged every time it is used up, and the battery will be thrown upside down.
If you have any problem, pls feel free to contact us give you a best solution,OK?
Thanks in advance.

Warm Tips:
1.After the car wash machine is used, it should run empty for a few seconds to drain the residual water in the machine, avoid oxidizing dirt and freezing for weather reasons, and store it in a dry and cool place.
2.Do not store in the trunk of the car in hot weather to avoid fire caused by high temperature.
3.Batteries need to be kept away from water.Remove the battery after use, so as not to affect battery life.












Payment Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are committed to providing a safe, secure, and seamless payment experience for our customers.
1. Accepted Payment Methods
We accept the following payment options:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
Secure Online Payment Gateways (such as PayPal, Stripe, or other providers available at checkout)
Any additional payment methods displayed during checkout
All payments must be completed in full at the time of purchase.
2. Secure Transactions
All transactions are processed through encrypted and secure payment systems to protect your personal and financial information. We do not store your full payment details on our servers.
3. Currency
Prices are displayed in the currency indicated on the website. If you are purchasing from another country, your bank may apply currency conversion fees.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
5. Failed or Declined Payments
If your payment is declined, please verify your billing information or contact your bank. Orders will only be processed after successful payment confirmation.
6. Fraud Prevention
BILLIONS BIRDS reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
Delivery Policy – BILLIONS BIRDS
At BILLIONS BIRDS, we are dedicated to delivering your orders safely and efficiently.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times vary depending on your location:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import fees are the customer's responsibility.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) so you can monitor your package.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. BILLIONS BIRDS is not responsible for orders shipped to incorrect addresses provided by the customer.
Refund Policy – BILLIONS BIRDS
At BILLIONS BIRDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return:
The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including clearance items, gift cards, or personalised/custom products.
2. Non-Refundable Items
The following items are non-refundable:
Final sale or discounted items
Gift cards
Items damaged due to misuse, negligence, or improper care
3. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. If your return is approved, you will receive instructions for returning the item.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
4. Refund Processing
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that banks or payment providers may require additional time to process refunds.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, don't hesitate to contact our support team for assistance.
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