Global Seller

• You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• Corporate sellers must be a validly incorporated and legally operating entity under the laws of their jurisdiction of registration.
• You must possess full legal capacity to enter into, perform, and be bound by commercial contracts.
• Neither you, your entity, nor the goods/services you intend to sell may be subject to international trade sanctions maintained by the UN, EU, UK HM Treasury, US OFAC, or equivalent authority.
• You must hold all licences, permits, and regulatory authorisations required by applicable law to sell the goods or services you intend to list.

KYB is not a one-time exercise. Sellers must promptly notify XB2BX of any material changes to their legal status, ownership structure, licensing, or jurisdictional sanctions exposure. XB2BX conducts periodic re-verification reviews and may request updated documentation at its discretion.

• You are solely responsible for maintaining the confidentiality of your account credentials. Accounts may not be shared, sold, transferred, or otherwise made accessible to unauthorised parties.
• You must enable multi-factor authentication (MFA) on your seller account. Failure to do so will restrict access to withdrawal and payout functions.
• Any unauthorised access or suspected security breach must be reported to XB2BX at security@xb2bx.com within 24 hours of discovery.
• XB2BX will never ask for your password by email, phone, or any unsolicited communication.

Your public seller profile must accurately represent your business. Specifically:

• Business name, logo, and descriptions must be authentic and not misleading or impersonating any other brand or person.
• All contact details, shipping origins, and operational hours displayed on your profile must be current and accurate.
• Seller performance metrics — including ratings, response times, and fulfilment rates — are calculated by XB2BX's systems and form part of your public profile. Manipulation of reviews or metrics is a terminable offence.

• Title & Description: Must accurately describe the goods or services. No misleading claims, hidden conditions, or bait-and-switch tactics.
• Images & Media: All images must depict the actual goods offered. Stock images of similar products may only be used where clearly labelled. Digitally altered or AI-generated product images must be disclosed.
• Specifications: Technical specifications, dimensions, weights, certifications, country of origin, and material compositions must be accurate and verifiable.
• Availability: Listings must reflect current, available inventory. Ghost listings — items no longer available — must be delisted within 24 hours of stock depletion.

• Listings for regulated products (food, electronics, pharmaceuticals, chemicals, financial instruments) must include all applicable certification numbers, regulatory approval codes, and compliance documentation.
• Sellers trading cross-border must ensure listings comply with import/export regulations in both the origin and all potential destination jurisdictions.
• Goods subject to dual-use regulations, arms embargoes, or export control regimes must not be listed without prior written approval from XB2BX's compliance team.

Sellers offering digital products, SaaS tools, software licences, APIs, or professional services must clearly specify: delivery mechanism, licence terms, usage restrictions, refund conditions, and any ongoing subscription obligations. All digital goods must be functionally deliverable at the point of sale.

Upon receipt of a confirmed Order from XB2BX's system, the Seller has 24 hours (or as specified in the listing) to accept or reject the Order. Acceptance creates a binding contract between Seller and Buyer. Unexplained or repeated Order rejections will negatively impact the Seller's performance rating and may trigger account review.

All Sellers must publish a clearly stated return and refund policy within their storefront. This policy must comply with the minimum standards below and any applicable mandatory consumer rights law.

XB2BX operates a Buyer Protection Programme. Where a Seller fails to honour their return/refund obligations within the stated timeframe, XB2BX may — at its sole discretion — issue a refund to the Buyer and recover the amount from the Seller's available balance or next payout. Repeated failures will result in escalating penalties including account suspension.

For digital goods, refund eligibility depends on whether the item was accessed, downloaded, or activated. Sellers of digital goods must specify clearly in their listing whether refunds are available post-delivery and under what circumstances. Defective or non-functional digital goods always entitle the Buyer to a remedy regardless of stated policy.

• Standard Payout: Processed within 7 business days of confirmed Order delivery and expiry of the buyer dispute window.
• Express Payout (Premium Sellers): Available within 48 hours post-delivery confirmation, subject to eligibility and applicable processing fee.
• Minimum Payout Threshold: USD 50 (or equivalent). Balances below this threshold accumulate until the threshold is reached.
• Payout Methods: Bank transfer (SWIFT/SEPA), Wise Business, Payoneer, or other approved methods listed in your seller dashboard.
• Payout Currency: Payouts remitted in the seller's registered payout currency. FX conversion at the prevailing mid-market rate at time of processing.
• Held Funds: XB2BX may place holds on payouts where there are active disputes, suspected fraud, chargeback risk, or compliance investigations. Sellers will be notified of holds promptly.

• Conducting transactions "off-platform" to circumvent XB2BX fees, buyer protections, or escrow mechanisms after initial contact through XB2BX.
• Creating fake reviews, manipulating ratings, or engaging any party to artificially inflate seller performance metrics.
• Engaging in price-fixing, bid-rigging, or any form of anti-competitive behaviour in breach of applicable competition law.
• Using XB2BX's platform, messaging system, or Buyer data to conduct phishing, spam campaigns, or unsolicited direct marketing outside the Platform.
• Attempting to poach Buyers for direct off-platform relationships to avoid platform fees.
• Creating multiple seller accounts to circumvent suspension, restrictions, or fee structures.
• Misrepresenting the country of origin, certifications, or regulatory compliance status of listed goods.
• Using XB2BX for money laundering, terrorist financing, or any form of financial crime.

All platform technology, software architecture, source code, databases, algorithms, user interface designs, trademarks, service marks, logos, and proprietary data systems are the exclusive intellectual property of XB2BX LTD and its licensors. All rights reserved. No Seller licence, whether express or implied, extends to any of these assets beyond what is strictly necessary to operate a seller account.

By uploading any content to the Platform — including product images, descriptions, brand assets, certifications, or listing data — you grant XB2BX a worldwide, royalty-free, non-exclusive, sublicensable licence to host, display, index, compress, reformat, and use that content for the purposes of: (i) operating and promoting the Platform; (ii) generating anonymised market data and insights; and (iii) enforcing this Agreement.

You warrant that all Seller-submitted content is original, owned by you or properly licenced, and does not infringe any third-party intellectual property rights. You indemnify XB2BX against any claims arising from infringement within your submitted content.

Sellers may display the XB2BX "Verified Seller" badge and other approved trust marks on their external materials solely with prior written consent from XB2BX's marketing team. Unauthorised use of XB2BX branding is a breach of this Agreement and may constitute trademark infringement.

• Permitted Use Only: Buyer personal data (names, addresses, contact details, order history) provided to Sellers through the Platform may only be used for the fulfilment of the specific Order for which it was provided. It may not be used for any other commercial, marketing, or data-aggregation purpose.
• No Third-Party Disclosure: Sellers must not disclose Buyer personal data to any third party except logistics providers strictly necessary for order fulfilment, and only to the minimum extent required.
• Data Security: Sellers must implement appropriate technical and organisational security measures to protect any Buyer personal data they handle against unauthorised access, loss, or disclosure.
• Breach Notification: Any data breach involving Buyer personal data must be reported to XB2BX at dpo@xb2bx.com within 24 hours of discovery.
• Data Retention: Sellers may retain Buyer personal data only for as long as required to fulfil the Order and comply with applicable legal obligations (typically no longer than 7 years for financial records). All other Buyer data must be deleted upon request.

XB2BX processes Seller personal and business data to: operate the Platform, verify identity, process payouts, comply with legal obligations, and improve services. Full details of how XB2BX processes Seller data are set out in the XB2BX Privacy Policy at xb2bx.com/privacy. Sellers have the right to access, rectify, or request deletion of their data by contacting dpo@xb2bx.com.

Sellers bear full and direct contractual liability to Buyers for the quality, safety, fitness for purpose, and regulatory compliance of all goods and services supplied through the Platform. XB2BX's role as marketplace facilitator does not transfer this liability to XB2BX.

You agree to fully indemnify, defend, and hold harmless XB2BX, its directors, officers, employees, agents, and successors from and against all claims, losses, damages, liabilities, penalties, fines, costs, and expenses (including legal fees) arising from or related to:

• Your breach of any term of this Agreement or any applicable law.
• The goods or services you supply, including defects, injuries, or regulatory non-compliance.
• Infringement by your Listings or seller content of any third-party intellectual property rights.
• Any tax, customs, or regulatory liability arising from your trading activities on the Platform.
• Fraud, misrepresentation, or wilful misconduct by you or your representatives.

To the maximum extent permitted by applicable law, XB2BX's total liability to any Seller shall not exceed the greater of: (i) the total Commission Fees paid by that Seller to XB2BX in the 12 months preceding the event giving rise to the claim; or (ii) USD 10,000. XB2BX expressly excludes liability for indirect, consequential, special, incidental, or punitive damages.

XB2BX reserves the right to suspend, restrict, or permanently terminate a Seller's account at its sole discretion in the following circumstances:

• All active Listings are removed immediately upon termination.
• Pending Orders must be fulfilled or cancelled in accordance with XB2BX's instructions. Buyer refunds for unfulfilled Orders will be deducted from any outstanding Seller balance.
• Payout of remaining balance (after deductions) will be processed within 90 days of termination, provided there are no outstanding disputes, regulatory investigations, or fund holds.
• Seller's obligation to maintain Buyer personal data securely, and to comply with tax/regulatory reporting obligations, survives termination.

In the event of a dispute between a Seller and Buyer, the following escalation path applies. Sellers are obligated to participate in good faith at every stage:

This Agreement and all non-contractual obligations arising in connection with it are governed by and construed in accordance with the laws of England and Wales. Subject to the arbitration clause, both parties submit to the exclusive jurisdiction of the courts of England and Wales.